Privacy Policy from Terra Cotta Homes
Introduction
Welcome to Terra Cotta Homes. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information you provide to us through our website and in connection with our real estate development, custom home building, architectural design, interior design, landscaping integration, sustainability-focused construction, project management, and real estate sales and marketing services.
By using our website or engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services or website.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you inquire about our services, register on our site, request a consultation, or interact with our teams. This may include your name, address, email address, phone number, and any other contact details. For real estate transactions, additional financial information or identity verification details may be required.
- Project-Specific Information: Details related to your home building or design projects, such as property specifications, design preferences, budget information, and any other data necessary for us to fulfill our services.
- Usage Data: We automatically collect information on how our website is accessed and used. This may include your computer's IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
How We Use Your Information
Terra Cotta Homes uses the collected data for various purposes:
- To provide and maintain our services, including residential property development, custom home building, and architectural design consulting.
- To personalize your experience and deliver content and product offerings relevant to your interests, including interior colour palette selection and landscaping integration.
- To manage your inquiries, requests, and project management needs.
- To communicate with you about our sustainability-focused construction practices and real estate opportunities.
- To process real estate sales and marketing activities.
- To improve our website functionality and user experience.
- To detect, prevent, and address technical issues.
- To comply with legal obligations and enforce our terms and conditions.
Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: We may employ third-party companies and individuals to facilitate our services, perform service-related services, or assist us in analyzing how our services are used (e.g., architectural design partners, construction contractors, marketing agencies). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: If Terra Cotta Homes is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- For Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Terra Cotta Homes, prevent or investigate possible wrongdoing in connection with our services, or protect the personal safety of users or the public.
Security of Your Data
The security of your data is paramount to us. We implement a variety of security measures, including physical, electronic, and procedural safeguards, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR and Canadian Privacy Laws)
Depending on your location, particularly if you are in the European Union or Canada, you have specific rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Links to Other Sites
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our website, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By Mail: Terra Cotta Homes, 1475 Alderbrook Road, Suite 300, Vancouver, British Columbia, V6T 1Z7, Canada
- By Phone: (604) 555-0123